• 402 Rue St. Vincent, Montreal, Quebec H2Y 4A6 London
  • +16152431876
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General

Do you allow smoking on property? In the rooms?
No, we do not allow smoking in guest room. In case of smoking in a guest room, a $750.00 smoking fee will be charged per stay.
Do you allow photography and videography?
We do not allow photoshoots and filming. Hotel guests may take photos on their mobile phone.
Can I send a package to the hotel?
Yes, packages may be sent. Packages must include the guest name and arrival date.
Do you have a mobile app?
No, we currently do not have a mobile app.
What languages are spoken by staff at the hotel?
Our staff is multilingual.
Does your hotel have air conditioning?
Yes, we provice air conditioning throughout the hotel.
What is the best way to contact the hotel?
Guests may reach us by email at or by phone at

Safety & Health

What are your cleaning practices and amenities?
Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
What steps are you taking to practice safety at the hotel?
All team members undergo temperature scans upon entrance to our sustainable sanctuaries, and hand sanitizer is available in all public and team spaces. High-touch points such as furniture, door handles, and elevators are sanitized multiple times per day, and we continue to encourage social distancing to ensure everyone’s comfort and safety. In addition, we request that all individuals, guests and team members alike, adhere to local guidelines in regards to masks.
Is onsite COVID-19 testing available?
Yes, our Concierge is available to assist with reservations for private on site Covid-19 testing appointments.
Is proof of vaccination required?
No, currently, proof of vaccination is not required.
Are face masks required?
While most COVID-related mandates and restrictions have been lifted, we encourage our guests and employees to be mindful of everyone's safety and well-being.

Reservations

I booked on a website other than the hotel website and need to change to my reservation. How do I do this?
Please contact the third party directly.
Can someone else pay for my reservation? Can I pay for someone else’s reservation?
Yes. Please contact the reservation manager for pre-payment authorization form.
What is your guarantee/deposit policy?
A valid credit card is required at the time of booking. Specific  packages require full deposit.
What is your cancellation policy?
24hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for rooms, 

72hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for suites and includes (1) night room and taxes deposit due at time of booking

7-day cancellation prior to the day of arrival by 12noon without penalty of (1) night room and taxes on our Specialty suite and guaranteed connecting components as well as stays of 7 nights or more which are considered (Length of Stay) Bookings

What does the resort fee include?
We do not charge a resort fee at Palm Bay Retreat.
What are the check-in and check-out times?
Check-in time is 4pm and check out time is at 12pm.
Can I check-in early?
Early check-in is based on availability at time of arrival.
Can I get late check-out?
Late check-outs may be requested based on availbility, late check-out fees apply.
Can I store my luggage before check-in or after check-out?
Yes, our bellman can store your luggage for you.
Is my ID/passport required at check-in?
State ID/ Government ID or passport is required at check-in.
What is the minimum age to check into a room?
The minimum legal age is required to check into a room.
Do you have an early departure fee?
In case of early departure, the original length of stay is charged.
Is breakfast included?
No, room rate do not include breakfast.
Does the hotel require a deposit for incidentals?
Yes, upon arrival, we hold a daily amount of $200 to cover incidental charges.
How can the incidental deposit be made?
Deposits may be paid by credit card.
When will the incidental deposit be returned to my debit or credit card?
Upon check-out, any unused funds will be returned to the guest.
How much money does the hotel authorize on my debit or credit card at check-in?
The hotel authorizes $200 per day

Rooms

Do you have accessible rooms?
Yes, we do. Please see our Find a hotel page here for accessible rooms.
Do you have connecting rooms?
Yes, we do. Please see our Find a hotel page here for connecting rooms.
Is there housekeeping service daily?
Yes, there is.
Do you have rooms with views?
Yes, we do.
Do you have rooms with a balcony or terrace?
No, we do not.
Do you have rooms with two beds?
Yes, we do. Please see our Find a hotel page here.
Do you have rooms that have a bathtub?
Yes, we do have a limited number of rooms with bathtubs. 
Is the bathroom private from the rest of the hotel room?
Yes, it is.
Do you offer allergy-free rooms?
No, we do not. 
Does the hotel have housekeeping service?
Yes, it does.
Can I cast from my device to the TV in rooms?
Yes, you may.
Are there minibars in the rooms?
Yes, there are.
Are there ice machines, or can I get ice delivered to my room?
Ice can be delivered through in-room dining.
Do the rooms have safes? Are they large enough to accommodate a laptop?
Yes, we do and they are large enough to accommodate a laptop.
Is wifi available? How much is wifi?
The hotel offers complimentary wi-fi for all guests.

Amenities

How much do you charge for high-speed/wifi internet access?
Wi-fi is provided complimentary.
Do you have a fitness center? What equipment does it offer? What are its hours?
Yes, our fitness room offers top-tier equipment by Olympic supplier Technogym and professional sports supplier Woodway. Also containing a separate freestyle room for yoga and Pilates, the space is continually replenished with amenities and is open from 7AM-7PM.
Do you offer personal training or group fitness classes?
We offer personal Training.
Do you have a business center? What are its hours?
We do not have a business center.
Do you have a pool? Is it heated? What are its hours?
The hotel offers a heated indoor swimming pool which is open from 7am to 7pm.
Do you have a spa? What are its hours?
Yes, the hotel offers Spa de Le Mer, open Monday through Sunday 9am to 6pm. The pool and gym hours are 7am to 7pm. 
Can I visit the pool if I’m not a hotel guest?
No, you cannot.
Do you have a kids club?
No, we do not.
Do you have an ATM?
No, we do not.
Do you offer currency exchange?
No, we do not.
Do you have a gift shop?
No, we do not.
Do you offer laundry or dry cleaning services?
Yes, we do.

Accessibility

What are the accessibility features at your hotel?
Accessible rooms are equipped with wider door frames and a roll-in shower.

Concierge

I want assistance planning my trip to the hotel. How do I contact the hotel?
Please contact our Concierge at .
Are you able to print boarding passes for me?
Yes, our Concierge would be happy to assist you.

*Bigger Savings on Longer Weekends: The offer is a discount off the Best Available Rate for selected brands for stays the listed number of nights during the offer period, as shown below:

  • • 20% off for stays of 3+ nights
  • • 15% off for stays of 2+ nights

Hush Hour Privileges members get an additional 3-7% off the applicable discount.

Reservations may be booked through a Hush Hour direct channel, (www. the Hush Hour app, Hush Hour contact centers, a Hush Hour branded hotels), and through other authorized channels. To be eligible, your reservation must be booked at least 3 days in advance and between July 1, 2023, and July 30, 2023, and the stay must be started and completed between July, 2023, through October, 2023. Discount will be applied immediately upon booking the room. Discount will not apply if guests check out early, which results in a stay of less than the required nights. Early check-out will result in rate adjusting from discounted rate to the daily Best Available Rate at the participating location. A stay includes all consecutive nights at the same hotel regardless of check-ins or checkouts.

The offer is only valid for qualifying stays, which excludes rooms booked below certain rates, reward night stays, complimentary rooms, rooms paid for as part of a convention or meeting, wholesale packages, group tours, and stays booked using a corporate rate, or the employee or friends & family discount. The offer is not applicable to groups and cannot be combined with any other discounts, special offers, or promotions. Hush Hour reserves the right to change or discontinue the offer at any time.

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